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Sean, HVAC Technician
Category: HVAC
Satisfied Customers: 217
Experience:  Owner HVAC company
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My IComfort thermostat is reporting "CRITICAL ALERT CODE

Customer Question

Hello, My IComfort thermostat is reporting "CRITICAL ALERT CODE 35". The flame does not seem to be igniting. Is there anything I can do before calling emergency service?
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: I think it is a HVAC problem. I shut power off to the furnace, waited 10 minutes and turned it back on. The error code went away and the furnace attempted to ignite but did not. After 3 attempts, the critical alert code 35 reappeared.
JA: Do you plan on doing the work yourself?
Customer: If I can, yes
JA: Anything else we should know to help you best?
Customer: Its getting cold in the house.
Submitted: 9 months ago.
Category: HVAC
Expert:  Sean replied 9 months ago.
Do you still need help?
Expert:  Sean replied 9 months ago.
I will be on for a few hours on and off and would be more than happy to assist you
Customer: replied 9 months ago.
No, it took too long. I called locally for 24 hour service.
Expert:  Sean replied 9 months ago.
I apologize I just seen this question and picked it up, have you had it fixed yet?
Customer: replied 9 months ago.
We no longer need your assistance. Your response took too long.