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The room temperature is at 65 but the thermostat is set for

Customer Question
70. The settings are...
The room temperature is at 65 but the thermostat is set for 70. The settings are not staying up with each other.
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: Brand new system two months ago (entire system, $10,000) so I think the ranges were not set probably. First cold day here (NC) where the temp went down to 29 last night.
JA: Do you plan on doing the work yourself?
Customer: If we can; I do have emergency service for weekend calls if necessary. Is it possible for us to do something to get through the weekend?
JA: Anything else we should know to help you best?
Customer: like what?
Submitted: 11 months ago.Category: HVAC
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Answered in 14 minutes by:
12/10/2016
HVAC Technician: Rick, HVAC Supervisor replied 11 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 22,332
Experience: 40+ yrs. experience as a licensed oil & gas technician.
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