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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I have a heat pump that is not producing hot air that I need

Customer Question

I have a heat pump that is not producing hot air that I need now.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: serial number 2311E19663
JA: Do you plan on doing the work yourself?
Customer: tstat says: auxiliary heat on em heat
JA: Anything else we should know to help you best?
Customer: I am trying to get the heat by raising the temperature on the tstat. I turn the heat on 5 days ago , and it worked.
Submitted: 8 months ago.
Category: HVAC
Expert:  airheatman replied 8 months ago.

Does outdoor unit come on n either heat mode or cool mode?

Customer: replied 8 months ago.
I am highly disappointed with this service.I have a real problem, and was expecting better service than this.I am not willing to pay the fee this company is charging for a non-answer after a lot of time has elapsed.May I please get a refund of the charges.Thanks,