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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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How does it normally take for Panasonic to supply parts for

Customer Question

how long does it normally take for Panasonic to supply parts for a heat pump?? model cu-e18jkr-3
JA: What's the make/model of your device? How old is it?
Customer: model as stated. serial no(###) ###-####date of manufacture 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: repair technician state they ordered part beginning oct about 3rd
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no, fortunately it hasn't been cold. waiting for a part for over a month does not seem good business practice
Submitted: 8 months ago.
Category: HVAC
Expert:  airheatman replied 8 months ago.

I agree that is too long a wait. Who did you actually order from?I would call and check on status.Part may be backordered is reason for delay but if so I would think they should notify you.