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airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8373
Experience:  Furnace, A/C and heat pump specialist.
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I have a t3700 voyager thermostat and the wifi is connected

Customer Question

I have a t3700 voyager thermostat and the wifi is connected and showing the wifi signal indicator but I can't get the pairing code it just says wait but the pairing code never shows. My thermostat is currently showing off line. Any ideas? Thank you
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: something with the thermostat because it will manually
JA: Do you plan on doing the work yourself?
Customer: yes I had a licensed air conditioning guy hook it all up months ago and it worked fine and now shows off line and when I do the set up the wifi works fine but the voyager shows off line and won't give a pairing code.
JA: Anything else we should know to help you best?
Customer: no just need the voyager to give a pairing code so that I can hook it up to skyport
Submitted: 11 months ago.
Category: HVAC
Expert:  airheatman replied 11 months ago.

Have you sucessfully created a Skyport account?

Customer: replied 11 months ago.
Expert:  airheatman replied 11 months ago.

You should be able to join the thermostat to the account by doing the following: 1. Log in to your Skyport account. 2. Select the “Location” you want to add a thermostat into. 3. Select the “Thermostat tab”. 4. Select “+ Add Thermostat”. A screen will ‘pop-up’ asking for a six digit code. 5. Press the Accessory Setup button on the thermostat. 6. Press the Warmer button on the thermostat. 7. A six digit code will appear on the thermostat’s display. 8. Enter the six digit code into your Skyport account

Customer: replied 11 months ago.
The thermostat says just wait and no pairing code appears.
Expert:  airheatman replied 11 months ago.

Troubleshooting says try restoring internet check firewall settings to make sure it is not blocked and if it still will not give you code, Thermostat is factory default.

Customer: replied 11 months ago.
I have another voyager thermostat in another part of the building and it works fine. This one used to work and than went off line and won't pair up to skyport. What is the factory default code?
Customer: replied 11 months ago.
I called my air conditioning guy and he is coming over to fix it. Thank you for your help.
Customer: replied 11 months ago.
Thermostat is defective.
Expert:  airheatman replied 11 months ago.

If you have further questions, please let me know.

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