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Hello, one minute while I get some information together.
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Just switch the unit to OFF so it is not on a permanent hold can you do that at the thermostat?
Ok Turn it off then turn it back on and it should be out of the permanent hold is it not?
What make and model thermostat do you have?
A payment costs more to do and your payment failed. Can you upload a picture of the thermostat?
Juyst press USE SCHEDULE...Then you can do a temporary hold by adjust the temps from the schedule
Sorry about that