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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I have a comfortmaker furnace. The board clicks to ooen the

Customer Question

I have a comfortmaker furnace. The board clicks to ooen the gas valve and it gets 24 volts when that happens. But the gas valve diesnt open. The something happen with a new valve also
JA: Did you check the furnace's filters?
Customer: I'm sorry I exited by accident I was just speaking to you about the cimfortmaker
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Yes I checked the filters. The ignitor lights up and the gas valve gets 24 volts when ready but neither the old it new valve release gass
JA: Do you plan on doing the work yourself?
Customer: I'm a havcr technician. This one just has me stumped
JA: Anything else we should know to help you best?
Customer: No just that the gas valve new and old get 24 volts but neither open Its a smart valve
Submitted: 10 months ago.
Category: HVAC
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  BillyHvac replied 10 months ago.


My name is Billy. I see your question stumped the panel here.

I just logged on and saw you had not received an answer yet.

I am willing to help you if you still need assistance. Just let me know how the project is and I can help you or close this question for you.

Once again I apologize for the delay.


Customer: replied 10 months ago.
I figured out the problem already thank you very much. The prongs in the plug to the gas valve had to be closed up to make contact with the valve.
Expert:  BillyHvac replied 10 months ago.

excellent find.

Thanks for the update. I will send to customer service for you