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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Our 7 year old gas hot water heater has a lot of dry,

Customer Question

Our 7 year old gas hot water heater has a lot of dry, flaking substance at the connection ( like hard water deposits). Do we clean it up ? Why is it there? Our other house, has a probably 10 y.o. h.w. heater(Electric). The problem is, it is behind a panel with decorative screws. I have never opened it up to see what's behind there. I'm a little nervous. I've seen h.w. heater deals for maintenance (adjust and drain). Should I do this? Is it time for a new one?
Submitted: 12 months ago.
Category: HVAC
Expert:  WCohn replied 12 months ago.

Hello, my name is ***** ***** I look forward to helping you!

Expert:  WCohn replied 12 months ago.

How hard is the water in your area? Can you upload a picture of the flaky stuff

Customer: replied 12 months ago.

That house has pretty perfect water. No hardness. The electric water heater that has never been viewed, has very hard water. Getting a picture now

Expert:  WCohn replied 12 months ago.

Well, in ideal conditions water heaters last 10-12 years.

Expert:  WCohn replied 12 months ago.

I haven't gotten the picture yet?

Customer: replied 12 months ago.
Customer: replied 11 months ago.

I am opting out of this question, can you please do the same.

Expert:  WCohn replied 11 months ago.

Hi sorry I had to leave for the day. Your issue with the flaking is a leak on that line dripping down or condensate dripping by the hot water in a cold area. The insulation is acting like a conduit for it to travel in.