How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

I have a carrier thermostat model TSTATCCPQ501 050500005, i

Customer Question

I have a carrier thermostat model TSTATCCPQ501 ###-##-####
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: i just replaced batteries and reprogrammed the thermostat. the furnace will not turn on.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: i have a new high efficiency furnace
Submitted: 9 months ago.
Category: HVAC
Expert:  BillyHvac replied 9 months ago.


My name is ***** ***** I will do my best to assist you. I am looking over your question now and will respond shortly.

Expert:  BillyHvac replied 9 months ago.

If you go to the will see a quarter sized window that lets you look inside the blower section (not burner).

Please look inside that view port and tell me if you see a blinking light, solid light or no light at all.

And if blinking, what is the pattern?

Customer: replied 9 months ago.
there is a box -9 inches by 5 inches at the top---with a window----there is no light here-----------at the bottom is the sealed, larger part. there is another window--with a solid light
Expert:  BillyHvac replied 9 months ago.

Thank this may get a tad tedious...but coming from the furnace is drain line...does it go to a pump or floor drain?

OR..take pic of the unit and post here using the attach files link

Customer: replied 9 months ago.
i would prefer to continue on email
Expert:  BillyHvac replied 9 months ago.

the phone call thing is computer generated..I am not configured for phone so this is better for me.