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Gaztech
Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 455
Experience:  Owner at Gaztech
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My goodman furnace/ac wont start. The heater is not igniting

Customer Question

my goodman furnace/ac wont start. The heater is not igniting and the fan wont turn on when placed in the on position
JA: Did you check the furnace's filters?
Customer: yes I took them out
JA: Do you plan on doing the work yourself?
Customer: maybe
JA: Anything else we should know to help you best?
Customer: no it is about five years old
Submitted: 9 months ago.
Category: HVAC
Expert:  Gaztech replied 9 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue.

If my initial response doesn’t answer your question then let me know and we can continue our conversation.

NOTE: I can only get paid for assisting you if you RATE ANSWER the 5 star rating after you are satisfied with answer.

Are you ready?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
hello
Expert:  Gaztech replied 9 months ago.

You need to go to the furnace and look through the round sight glass in the bottom panel and look for a flashing light, if there is one, count the number of flashes between pauses

Customer: replied 9 months ago.
there is none
Customer: replied 9 months ago.
there is no light flashing
Customer: replied 9 months ago.
hello are you there
Expert:  Gaztech replied 9 months ago.

Please be patient, I deal with more than one cust at the time.

No led light usually mean no power to unit.

Take bottom door out and locate the led light on the electronic board, notice there is a door switch when you removed the door, press it in to see if led turn on, sometimes door does not sit in enough to close switch, if still no lights then make sure breaker and furnace switch on the wall are on.

there is also a fuse on the control board that might be burnt out.

Expert:  Gaztech replied 9 months ago.

How it going?

Customer: replied 9 months ago.
Sorry had to go out. LE.D light is on.
Expert:  Gaztech replied 9 months ago.

It would have been nice of you to tell me that you were leaving conversation.

Customer: replied 9 months ago.
Sorry. I told your person on the phone who told me just to leave.
Expert:  Gaztech replied 9 months ago.

Really??????

OK, need exact model number of furnace

With door panel re installed can you now see the light?

With t-stat calling for heat does furnace go on?

If not ...after failure to start can you see if that light flashes, if yes how many times between pauses?

Customer: replied 9 months ago.
MOdel Number is *****Sorry---LED is not on
Expert:  Gaztech replied 9 months ago.

No led light usually mean no power to unit.

Take bottom door out and locate the led light on the electronic board, notice there is a door switch when you removed the door, press it in to see if led turn on, sometimes door does not sit in enough to close switch, if still no lights then make sure breaker and furnace switch on the wall are on.

there is also a fuse on the control board that might be burnt out.

Please tell me if you have done aqll this

Expert:  Gaztech replied 9 months ago.

By the way model number you gave me is not the furnace model, it is a the air conditioning coil, take model off furnace, usually found inside door panel of FURNACE

Customer: replied 9 months ago.
Breaker is on; switch is on. I pulled breaker---can't tell if it is burnt out or not.
Customer: replied 9 months ago.
Fuse is 3 Amps
Expert:  Gaztech replied 9 months ago.

Yes

Expert:  Gaztech replied 9 months ago.

Pull fuse out, If it is burnt there will be a black spot in the middle inside,

Customer: replied 9 months ago.
Pulled fuse. Looks ok---no black spot
Expert:  Gaztech replied 9 months ago.

Ok at this point you will need a volt meter to confirm if there is 120Volts getting to furnace,

Do you have that tool and knowledge to proceed any further?

Customer: replied 9 months ago.
I have to get one. I will in the morning. Be back after 9 am
Customer: replied 9 months ago.
Earlier I switched to cool. heard the coil start but blower did not