Have HVAC Questions? Ask an HVAC Expert for Answers
1. Tell me what thermostat you have (Model will be inside front cover)
2. Does AC work?
3.Do you have a volt meter for troubleshooting
On call for heat we should get 24 volts between Y and C as well as between B and C on call for heat at the thermostat.
The diagrams sent are strictly the wiring for what controls the heat pump at from the controller (Thermostat)/ If you would like schematics of the units themselves I will be happy to upload them for you.I will need model on outdoor
Here is the one for the air handler showing where thermostat wires connect from thermostat.Please provide model on outdoor and I will upload wiring diagram for it.
If outdoor is also Rheem it will be like this.
Red to R at thermostat and R outdoor
Brown to C at thermostat and C outdoor
Green to G at thermostat
All whites to W/W2 at thermostat and D outdoor
Yellow to Y at thermostat and Y outdoor
Blue to O/B at thermostat and B outdoor
Let me of any other questions.I am here to help y resolve this.
I will need model on outdoor to provide a schematic on that unit
One thing you may want to check is to see if maybe there is a float switch wired into the main condensate drain.It may be partially blocked and as water seeps out allowing it to close and let unit run until it backs up again. We can go from here.