How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy, HVAC Mechanic
Category: HVAC
Satisfied Customers: 1815
Experience:  maitenance tech at casto
Type Your HVAC Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

I have a heat n glow all mounted thermostat for our

Customer Question

I have a heat n glow all mounted thermostat for our fireplace but am unable to turn off the fireplace. I believe the model is wsk-mlt.
JA: Just to clarify, what type of fireplace is this?
Customer: Gas fireplace
JA: Do you plan on doing the work yourself?
Customer: Yes, I turned it on but can't get it to turn off.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 10 months ago.
Category: HVAC
Expert:  Webb-Guy replied 10 months ago.

Did you try holding the flame button to turn it off.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I have already paid $28 to get this resolved, I do not want to be billed an additional fee for resolution
Expert:  Webb-Guy replied 10 months ago.

Sorry if the site offered the automatic phone call it was not from me. Is this unit new?

Customer: replied 10 months ago.
Expert:  Webb-Guy replied 10 months ago.

It has never given you trouble with shutting off before? The reason I am asking is because if it has not then something is not telling the unit to shut off inside the thermostat.

Customer: replied 10 months ago.
No. I believe I figured it out, it was in child mode