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airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8243
Experience:  Furnace, A/C and heat pump specialist.
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Cooling works but heat does not, Yes checked both, Yes I am

Customer Question

Cooling works but heat does not
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: Yes checked both
JA: Do you plan on doing the work yourself?
Customer: Yes I am not an HVAC tech but I am pretty handy
JA: Anything else we should know to help you best?
Customer: How do I check if the gas control switch is allowing gas to flow through?
Submitted: 10 months ago.
Category: HVAC
Expert:  Rick replied 10 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

What is the brand and model number of your furnace?

Customer: replied 10 months ago.
Sorry for the late response . The unit is a Goodman heat pump and it sits outside fueled by propane
Expert:  Rick replied 10 months ago.

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

Expert:  airheatman replied 10 months ago.

OK since ac works but not heat, let me get a bit more info.

1.Do you know for sure we have propane to the unit and all valves open?

2.Do you get an error light on control board in unit?
3.What is model on unit?

Customer: replied 10 months ago.
Model # GPG13300701AA
The unit fired up last night but shut down after about 2 minutes. Did not find a control board
Expert:  airheatman replied 10 months ago.

Control board will be in service panel. Follow the wires from thermostat.They connect to the board.THe led code on board will tell us what failed and where to start troubleshooting.

Customer: replied 10 months ago.
Thank you I will try that tomorrow and let you know
Expert:  airheatman replied 10 months ago.

Let me know what you find.If you get an error code. Follow the chart to determine which is causing the issue.WE will go from here.

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