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Category: HVAC
Satisfied Customers: 15123
Experience:  15yrs in the HVAC industry with certificates and degrees.
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My honeywell thermostat is only registering cool, heat is

Customer Question

My honeywell thermostat is only registering cool, heat is absent from the display.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: I dont know what you mean.
JA: Do you plan on doing the work yourself?
Customer: This is not a new thermostat. It worked for heat & cool before the summer. I did need to call and have someone walk me thru resetting it after a power failure. I have only been using the cool function until now.
JA: Anything else we should know to help you best?
Customer: TH6320WF 1005 is the model.
Submitted: 1 year ago.
Category: HVAC
Expert:  HVAC Guru replied 1 year ago.

Hello, one minute while I get some information together.

Expert:  HVAC Guru replied 1 year ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am HVAC Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Do you have it selected to HEAT?

Customer: replied 1 year ago.
Heat is not an option on the display. Somehow it is gone.
Customer: replied 1 year ago.
Heat is not an option. The word
'"heat" is no longer displayed. I am hoping this is a software issue. The word "cool" is still displayed. You should know I contacted honeywell this spring when I lost all settings due to an internet issue. The cool has worked fine all summer. I didnt notice "heat" was missing until now.
Expert:  HVAC Guru replied 1 year ago.

What model thermostat is it?

Customer: replied 1 year ago.
th6320wf 1005
Customer: replied 1 year ago.
TH6320WF 1005
Customer: replied 1 year ago.
ive tried twice to answer. this is try # 3. the back of the themostat reads TH6320WF 1005
Is this website for real? This is my first time using this. My money was taken very quickly. So far, this is a very slow and non communicative method of replys. Do you ever call people on the phone? That would be much more efficient.
Expert:  HVAC Guru replied 1 year ago.

Yes sorry for it being slow the replies are taking a bit to get to me. Do you see the SYSTEM BUTTON, press that and you should see HEAT and COOL and you should be able to press it until HEAT is on then press done can you try that?

Customer: replied 1 year ago.
Bingo! I am up and running again.
Thank you!
Expert:  HVAC Guru replied 1 year ago.

No problem sorry for the delay!

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!