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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.
The most likely culprit is a clog in the condensate drain where it connects to the unit. If you're sure that it is open then you probably have a leak in the pan. You can clear a clog with a wet vac. Replacing the pan is a lot more involved and should probably be left to a pro.
There is an additional charge for a call. The the pan replacement instructions on the Rheem site are not coming up.
A call is an additional $24 but I can't access the pan replacement instructions at this time. I'm getting a file not found error on the Rheem site. All I can tell you specifically is how to clear a stoppage at the pan.
Ok, perhaps one of my colleagues has experience with this specific model. I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.
Hello, a leaky pan occurs about 5% of the time in these cases, 95% of the time the cooling coil is dirty with pet hair etc and those make pathways around the cooling coil bypassing the pan.
Inspecting for a dirty coil is the first step.
First check for a lot of dirt build up on the blower wheel blades, if there is dirt there, the coil is dirty also.
To answer your question about how to replace the coil drain pan. It is difficult to say the least, it is attached to the cooling coil by inaccessible screws, generally the entire coil needs to be removed, that means cutting the refrigerant lines.... a costly job best avoided.
No phone call is necessary unless you wish.
Tell me about dirt in the blower blades, we can go from there.
Tell me if the cooling coil is on top of the furnace, below the furnace or if the furnace is horizontal please.
Its dirty work. You will also need to clean the condenser coil on the outside unit.
I will send you some video's in a bit
Thanks, ***** ***** to find some useful video's for you now... it will take me half an hour or so... there are no shortage of not so good video's on the topic.
This is a good broad spectrum primer, with good advice.
Let me know if makes any sense on your end or not, we can go from there without a time limit.
This video shows cleaning the cooling coil without cutting the refrigerant tubing (saves $300 or more).
The blower slides out of the cabinet on rails, after you remove the two retainer screws, unplug all of the attached wiring, make a perfect diagram so that you can get it all connected properly later.
take the blower to a car wash and clean it, bag the blower motor in a plastic bag and position it so that the car wash water does not wet the motor.
cleaning coil in place
Lets stay in this thread Jack, the other one got disconnected
Thanks Jack, it sounds like you are accessing and cleaning the dirty side of the coil, but check the other side of the finned surface to be sure,, that side could be clogged with dirt as shown in the video'
I send video's as an introduction and orientation since after 55 years in the business it is still difficult for me to guess what the installers actually did.
I have seen one almost invisible glob of lint allow water to drain off of the face of the coil and bypass the pan, your option is to carefully look for that, or pour some colored water (food coloring) into the pan and look for that color of leak.
Let me know, we can go from there