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PLease tell me exactly what you are trying to accomplish. Are you installing the thermostat and need to knowhow to set it up for your heat pump?
Is furnace gas or is it an electric air handler?
OK now here is how the heat pump works. On call for ac it is just like an air conditioner. But on heat, the heat pump and backup strips can work together. Are you trying t set it up so the heat pump will lock out at -12 Celsius?
Chat is fine.You are not obligated for phone call.
I see that now. Thanks
Next lets go to the installation setting menu. Do you know how to get there?
OK in Installation settings what do you have the Heat and Cool stages, compressor stages and aux heat stages?
OK is there a dropdown menu to select HEAT PUMP Settings?
OK what do you have selected for Heat and Cool stages? And can you change that?
WE should have heat pump 2 stage heat 1 stage cool
Can you change aux and compressor to 1 stage?
Do you have access to Heat Pump Settings now (HP Lockout/AUX Heat Lockout etc?)
Looks like it is wired correctly ad dip switches set properly. so it should be recognizing you have a heat pump
Let sgo to the Main Menu again,Then settings, and see if we get an option for heat pump settings
Just to verify I understand what you have please verify the following
That should not effect us as far as the thermostat recognizing our heat pump.I suspect we may have a defective tstat.out of box.
I would do that first. Explain everything we have done and se if they have a solution.If not they should replace it.
Lets leave the question open until we find what they say and get this figured out if you don't mind.
Thanks for letting me work with you to this point
Thanks for the update. I thought the thermostat would obtain outdoor temp by the wi fi connection.
I know on the Honeywell there is no adjustment that is settable, but wifi automatically displays outdoor temp in your zip code.