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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Lennox, Model 19116B04475, cooling but not removing

Customer Question

Lennox, Model 19116B04475, cooling but not removing humidity. Temp at 74 degrees with 60 per cent humidity. Thermostat is Lennox 7500, humidity as well as temperature. This a 1350 sq ft condo. Way too cold at 74.
Submitted: 11 months ago.
Category: HVAC
Expert:  HVAC Guru replied 11 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am HVAC Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

One sec while I check your model

Expert:  HVAC Guru replied 11 months ago.

Ok how long does the unit run?

Customer: replied 11 months ago.
Thermostat was on 76 with 60% so we turned it down to 70 and it ran it from 11:00 am until 7:00 pm yesterday. At that time, temp was 70 with 54% humidity. That, of course is too cold. So we set it at 75 at 11:00 pm last night and at 5:42 am this morning it was 75 degrees and 62% humidity.
Customer: replied 11 months ago.
Turned it down to 74 and at 10:06 am, 60% humidity.
Customer: replied 11 months ago.
This condo is new construction. Company that installed the units for builder keeps telling us there is nothing wrong. We know that if the AC is running that long, the humidity should not be at 60%. 50-53 % is normal in other units the same size as ours.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
Hello, is someone there?
Customer: replied 11 months ago.
Is someone there?
Customer: replied 11 months ago.
Okay, this is bogus. I'm requesting a refund immediately.
Expert:  HVAC Guru replied 11 months ago.

Something happened to your responses and I just go them now are you still here?