Have HVAC Questions? Ask an HVAC Expert for Answers
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SO what is not running?
Is the reversing valve working?
Do you have a wire connected to the O/B terminal and do you have it set to the right system in the installers menu?
Yes you have it either wired wrong or it is not setup for a heatpump in the installers menu
OK check the installer menu and if it is set to heatpump change the crossover valve setting from whatever it is at to 1 or 0 the opposite of what it is at and try it.
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Yes that is fine you need to check the INSTALLER SETUP MENU have you done that?
What thermostat do you have make and model
Go to this link page 26 then once in the installer menu MAKE SURE 0170 and 0190 are set correctly.
No leave it the way it is now and it will work for heating fine.