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My visionpro th8321r001 is set for cooling temp 76. the

Customer Question
indoor temp reads 70 and...
my visionpro th8321r001 is set for cooling temp 76. the indoor temp reads 70 and it will not shut off except from my ac breaker.
Submitted: 1 year ago.Category: HVAC
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Answered in 2 hours by:
7/30/2016
HVAC Technician: Daniel Plourde, HVAC Technician replied 1 year ago
Daniel Plourde
Daniel Plourde, HVAC Technician
Category: HVAC
Satisfied Customers: 389
Experience: I've been in the HVAC buisness since 2008 working on residential, commercial, and industrial buildings
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hi i am dan i can help you with this. if you pull the thermostat off the sub base on the wall does the A/C turn off?

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Customer reply replied 1 year ago
no
HVAC Technician: Daniel Plourde, HVAC Technician replied 1 year ago

ok next if you turn the power off to only the airhandler inside does the outdoor unit still run?

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Customer reply replied 1 year ago
No
HVAC Technician: Daniel Plourde, HVAC Technician replied 1 year ago

ok next i would turn the power off to the furnace and check the wires and circuit board in the furnace and at the thermostat to make sure noting is burned or shorted and the wires aren't touching each other

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Customer reply replied 1 year ago
All connections look good. System is only 2 years old.
HVAC Technician: Daniel Plourde, HVAC Technician replied 1 year ago
Ok do you have a meter to test for voltage
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Customer reply replied 1 year ago
I have a meter
HVAC Technician: Daniel Plourde, HVAC Technician replied 1 year ago

ok in the outdoor unit there is a circuit board in there for the defrost we need to see what we have between the C and Y terminals on that board

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Customer reply replied 1 year ago
I did not find a circuit board. However, all power outside tested positive and the unit is blowing cold air.
HVAC Technician: Tim H., HVAC Professional replied 1 year ago
Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3,971
Experience: Experienced in all aspects of HVAC, both residential and commercial.
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did you still need assistance with this?

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Customer reply replied 1 year ago
no, thank you
HVAC Technician: Tim H., HVAC Professional replied 1 year ago

OK

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Tim H.
Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3,971
3,971 Satisfied Customers
Experience: Experienced in all aspects of HVAC, both residential and commercial.

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