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airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8274
Experience:  Furnace, A/C and heat pump specialist.
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Customer Question

Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.


My name is Billy.

How can I help you?

Customer: replied 1 year ago.
Hello - I purchased a Honeywell th6220d1028 thermostat to replace an older version of the exact same model thinking I could just plug in the new one. When the new th6220d1028 I was surprised that the newer th6220d1028 has only 8 terminals not 9 as the older unit. I read that Aux & E were combined in the newer version, but I still can't seem to get the new one to work properly.
Expert:  BillyHvac replied 1 year ago.

did you program the menu for heat pump?

Customer: replied 1 year ago.
Don't know how to do that
Expert:  BillyHvac replied 1 year ago.

See page 13 HERE

The thermostat comes default for gas furnace and ac....we need to tell it to control a heta pump.

Those pages will explain how.

Customer: replied 1 year ago.
I'm sorry - I'm smart - but I'm no expert - can you call me please?
Customer: replied 1 year ago.
I had already looked at that page but not following...
Expert:  BillyHvac replied 1 year ago.

I apologize but my current configuration does not allow for phone contact. Let me find someone who is

Expert:  airheatman replied 1 year ago.

I will be happy to assist with this.

Expert:  airheatman replied 1 year ago.

Can you give me model on your outdoor unit so I can determine how we need to configure?

Customer: replied 1 year ago.
When can I expect a call?
Expert:  airheatman replied 1 year ago.

Tried to accept phone call offer but it said another expert accepted. You should have received by no.Expert is required to call immediately upon accepting.I can request a full refund for you and we can start over if you would like.