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Our new Carrier AC unit is not connecting with the Honeywell

Customer Question
thermostat (wireless), the thermostat says...
Our new Carrier AC unit is not connecting with the Honeywell thermostat (wireless), the thermostat says No Signal. On the side of the AC unit, it has instructions about green flashing light, etc., but no lights are illuminated on the side of the tank at all.
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: Not sure
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: HVAC
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Answered in 7 minutes by:
7/6/2016
HVAC Technician: Gaztech, HVAC Technician replied 1 year ago
Gaztech
Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 644
Experience: Owner at Gaztech
Verified

What is exact model of AC?

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Customer reply replied 1 year ago
Carrier 3 ton AC unit, I have two model numbers listed on the paperwork. 24ACC636A003 for the condenser and CNPVP3617ALA for the coil
Customer reply replied 1 year ago
My husband is wondering if it is the wireless thermostat that is the problem. The connect button does nothing, no light, nothing. But the power light is on the EIM.
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 17,715
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

Yes it is sounding like a bad wireless thermostat given the issues and that would not be uncommon.

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HVAC Guru
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Category: HVAC
Satisfied Customers: 17,715
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Experience: 20yrs in the HVAC industry with certificates and degrees.

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