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Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 21763
Experience:  40+ yrs. experience as a licensed oil & gas technician.
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I HAVE TRIED TO BLEED MY TANK BCZ WE RAN OUT OF OIL. WE BLED

Customer Question

I HAVE TRIED TO BLEED MY TANK BCZ WE RAN OUT OF OIL. WE BLED IT AND HIT THE RED RESET BUTTON. IT KICKED ON BUT SHUT OFF. STILL NO HOT WATER.
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: AMERICAN STANDARD
JA: Do you plan on doing the work yourself?
Customer: IF POSSIBLE.
JA: Anything else we should know to help you best?
Customer: NOT THAT I KNOW OF
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: HVAC
Customer: replied 1 year ago.
We have tried this about 5 or 6 times and had no luck. We need to shower and wash dishes.
Customer: replied 1 year ago.
hELLO??
Customer: replied 1 year ago.
Is somebody gonna answer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  WCohn replied 1 year ago.

Hello, I'm sorry no one has answered yet. My name is ***** ***** I'm ready to help.

Customer: replied 1 year ago.
what can we do to rectify our situation?
Expert:  WCohn replied 1 year ago.

You haven't describe exactly what we are working on or if you have I don't see it.

Customer: replied 1 year ago.
I am trying to restart my American Standard hot water heater. We ran out of oil and need to gt it going. We bled it and hit the red reset button to no evail.
Expert:  WCohn replied 1 year ago.

Okay, so this is an oil fired water heater?

Expert:  WCohn replied 1 year ago.

Not propane, or natural gas?

Customer: replied 1 year ago.
oil it is
Expert:  WCohn replied 1 year ago.

Can you send a picture of the fuel valve?

Customer: replied 1 year ago.
I have no way to bcz I am on computer and it gives me no option to send picture.
Expert:  WCohn replied 1 year ago.

There should be a paperclip icon above where you type to chat

Customer: replied 1 year ago.
I do not see it, Also I wd have no way too transfer from phone to computer
Expert:  WCohn replied 1 year ago.

Okay are you seeing any ignition at all?

Customer: replied 1 year ago.
None at all
Expert:  WCohn replied 1 year ago.

Is this a unit with a push button ignitor?

Customer: replied 1 year ago.
There is a red button that once you push the unit kicks on
Expert:  WCohn replied 1 year ago.

Is it creating a spark?

Customer: replied 1 year ago.
don't see one
Expert:  WCohn replied 1 year ago.

Without pictures I'm afraid I can not help you any further, I am sorry.

Expert:  Rick replied 1 year ago.

Do you still need help?

Customer: replied 1 year ago.
I need help
Expert:  Rick replied 1 year ago.

Ok, let me see if I understand your situation. You have an oil burner and you needed to bleed the oil line because you ran out of oil. If so how did you bleed the line? did you do it with the burner motor running and the bleeder on the burner oil pump open? is this an old boiler or a fairly new furnace (boilers heat water furnaces heat air)?

Customer: replied 1 year ago.
I thought we bled the furnace.
Customer: replied 1 year ago.
All we did was we bled the line, then pushed red button. Motor kicked on then after about 30 sec shut off
Expert:  Rick replied 1 year ago.

You really didn't answer any of my questions.

how did you bleed the line? did you do it with the burner motor running and the bleeder on the burner oil pump open? is this an old boiler or a fairly new furnace (boilers heat water furnaces heat air)?

Customer: replied 1 year ago.
We loosened the screw on our old unit.
Customer: replied 1 year ago.
Some oil flowed out
Expert:  Rick replied 1 year ago.

You have to bleed the line with the motor running. So you open the bleeder then push the reset button. You still haven't told me anything about the equipment you have so I have to assume it's relatively new (less than 20 years old)

Expert:  Rick replied 1 year ago.

You have to let it run until no air bubbles come out, you get a steady stream of oil. Then you close the bleeder and the burner will fire up with any luck

Customer: replied 1 year ago.
American standard is the brand. I cant really find a year of production on it
Customer: replied 1 year ago.
Bled from t the spot my finger is on.
Customer: replied 1 year ago.
This is red button I pushed
Expert:  Rick replied 1 year ago.

Ok, really old boiler and burner. The picture of the bleeder isn't clear but my instructions to bleed that were in my last response are the same.

Customer: replied 1 year ago.
Now there is no oil flowing out of the unit.
Customer: replied 1 year ago.
The wrench is in the place where we loosened y6o bleed.
Expert:  Rick replied 1 year ago.

When you're spending this much money on a boiler durability and reliability would be my primary considerations and will prove the most cost effective over the life of the boiler

Customer: replied 1 year ago.
We rent, this not our property
Expert:  Rick replied 1 year ago.

Sorry that should have been posted to a different question. If you aren't getting any oil out now even with the motor running then the line or the filter is probably clogged (most likely at the tank). This is something your landlord should get fixed since it's not really a tenants responsibility. Just don't tell them you ran out of oil.

Customer: replied 1 year ago.
But how can we be sure that its clogged? Is there a way to tell so they don't figure the no oil thing out?
Customer: replied 1 year ago.
A bunch of oil flowed when we 1st tried.
Expert:  Rick replied 1 year ago.

There's no way they can know that you ran out of oil unless you tell them. This equipment is ancient and a clog is not uncommon. Could also be some other issue like a bad pump on the burner, also not your fault. That oil could have just been what was in the pump/line to start with.

Expert:  Rick replied 1 year ago.

If you aren't getting any oil with the bleeder open and the motor running then the only possibilities are a clogged line or a bad pump

Expert:  Rick replied 1 year ago.

Do you have any more questions?

Customer: replied 1 year ago.
Not at the moment. Thanks
Expert:  Rick replied 1 year ago.

You're welcome. I'd appreciate a favorable rating