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Category: HVAC
Satisfied Customers: 14867
Experience:  15yrs in the HVAC industry with certificates and degrees.
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I just recently drained out my water heater to clean it out

Customer Question

I just recently drained out my water heater to clean it out since it was running out of hot water pretty quickly. The fellow at home depot recommended I replace both elements with ones of the same wattage but with ones that coil back around so it could heat up the water faster. Upon doing this, it definitely worked for about a week but it tripped the breaker on the top thermostat and the lower thermostat melted and smokes when electricity is put back to it, I also noticed that the interior insulation is somewhat damp, what could be the cause of this?
Submitted: 1 year ago.
Category: HVAC
Expert:  HVAC Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.


If you have used too high of a wattage element it would melt the wiring. Further if the insulation is damp you may have a leak as well. It sounds like it may be time to get a new hot water heater completely especially if you have a leak and have melted wiring.

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Customer: replied 1 year ago.
the wattage on the elements is what ao smith recommended and the heater is only 5 years old
Expert:  HVAC Guru replied 1 year ago.

Which wiring melted and that unit should be under warranty is it not?