we are having issues with our A/C unit. We have a nest thermometer and it is reading 78 and we have the air down to 60's and it is not cooling
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: Yes, had an HVAC technician out yesterday and he refilled the coolant (which was low), but he checked the filters and they are all fine. Also, there is no leak.
JA: Do you plan on doing the work yourself?
Customer: Yes, for now since there are no HVAC companies that can come out right away
JA: Anything else we should know to help you best?
Customer: We suspect there is a setting in the Nest thermostat
that needs to be changed/reset, but not sure what it is. The last time the technician came out, he said that was the main problem and made some changes, but we don't know what he did
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.