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I have changed thermostat and when I move thermostat up the

Customer Question
compressor is still making humming...
I have changed thermostat and when I move thermostat up the compressor is still making humming noise
Submitted: 1 year ago.Category: HVAC
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Answered in 16 minutes by:
6/12/2016
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 15,852
Experience: 20yrs in the HVAC industry with certificates and degrees.
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Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am HVAC Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

So if you turn it off the compressor is still running correct?

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Customer reply replied 1 year ago
it sounds like it to me. The fan stops when I move the thermostat up and also when I turn to off position. I just replaced the thermostat with an exact match because it was doing that with old one. It blows out old air.
Customer reply replied 1 year ago
Cold air
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

If you disconnect the Red wire to the thermostat does it still stay on?

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Customer reply replied 1 year ago
I haven't tried that.
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Try that and let me know

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Customer reply replied 1 year ago
I disconnected red wire and it stopped
Customer reply replied 1 year ago
I am a divorced mom who is an accountant. Am I going to get shocked?
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

No you will not get shocked, so this tells us that the thermostat is the issue, either it is not wired right or it is bad.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

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Customer reply replied 1 year ago
you're saying the new thermostat I bought is bad? The thermostats looked exactly the same except the new one had six little screws for different colored wires and the old one had seven screws and seven wires. I put black electrical tape around the cream colored wire on new thermostat since there wasn't a screw for it. On thermostat it said hs/hp. So should I put old one back on?
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

I would put the old one back on, but tell me what wiring you have hooked up to which terminals on it

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Customer reply replied 1 year ago
Cream not hooked to 1st term since on new one there isn't a screw,Red was to 2nd term says +7.5, yellow to 3rd term says cool, peach/orange to 4th term says furnace, blue to 5th term says hi fan, tan/brown to 6th term says fan, green to 7th term says gnd
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Do you have a picture of it you could upload here?

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Customer reply replied 1 year ago
but it's not letting me upload the pic
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

You should be able to use the paperclip attachment to upload them

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Customer reply replied 1 year ago
Did you get it? I reconnected the red wire cause it was getting hot.
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the complete model number and issue you are having?

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Customer reply replied 1 year ago
Seriously you are a different person that I've spent almost an hour going back and forth?
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

I may be a different tech, do you have the switches set correctly it sounds like you may have the FAN switch to ON and then it will never shut off.

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HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.

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Customer reply replied 1 year ago
I DO NOT have the switch in the ON position, I am smarter than that. I am not happy with this service and the previous gentleman that helped me. He just quit answering my questions.
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HVAC Guru
HVAC Guru
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