Have HVAC Questions? Ask an HVAC Expert for Answers
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Is the condenser clean outside, fan running outsiderand the filters clean? If so you will have to have your sealed system pressures checked as the unit may be very low on freon or have another issue. If you have the make and model of thermostat I can get you the programming instructions to override it.
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Go to this link page 4 and 5 to make it how you want it to operate