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Hello, I can you tell me which wire colors were attached to which terminal numbers on the old thermostat I can tell you how to wire the new one, so far it sounds like a wiring error but I am not sure until you tell me about how the old thermostat was wired... be as specific as you can please.
Hello ago again, so far you do not have an answer from me, we were at the research stages.... however I understand,
Good luck with building maintenance people.