How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

My name is***** bought a white Rodgers 1F89-211 heat

Customer Question

Hi my name is***** bought a white Rodgers 1F89-211 heat pump thermostat. Its hooked up but the cool isn't working
JA: Thanks. Can you give me any more details about your issue?
Customer: Everything else works but the air the ac unit outside even kicks on but no cold air
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: HVAC
Expert:  Gaztech replied 1 year ago.
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue.If my initial response doesn’t answer your question then let me know and we can continue our conversation.NOTE: I can only get paid for assisting you if you click FINISHED and RATE ANSWER after you are satisfied with answer.Are you ready?
Customer: replied 1 year ago.
Expert:  Gaztech replied 1 year ago.
AC kicks on so t-stat is not the problem.Always make sure to have a clean filter in the indoor unit, good air flow indoors, and a clean outdoor condenser unit.
Expert:  Gaztech replied 1 year ago.
You think thats all good
Customer: replied 1 year ago.
The filter was changed recentky. The only thing though is the air worked with the old one but not my new one. Reason for upgrading is because the old thermostat wouldn't kick off
Expert:  Gaztech replied 1 year ago.
Can you tel if outdoor fan AND compressor working or just outdoor fan?
Customer: replied 1 year ago.
I know the fan for sure was working.
Expert:  Gaztech replied 1 year ago.
Can you attach a clear picture of your outdoor inner electric parts, you will have to remove panel and tell me what is model number.
Customer: replied 1 year ago.
Model number is *****
Expert:  Gaztech replied 1 year ago.
That is a heat pump defrost control board picture, and is not a air conditioner unit. anyways, picture needed is of the capacitor, and contactor relay,
Expert:  BillyHvac replied 1 year ago.
hello, my name is Billy. I have much simpler way of checking the system directly from the thermostat wires. If you are still willing to proceed we can do this quickly and easily and I am in no hurry