How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 21822
Experience:  40+ yrs. experience as a licensed oil & gas technician.
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

Have Apollo Hydro heat unit (ten years old-in condo). Intelli

Customer Question

Have Apollo Hydro heat unit (ten years old-in condo). Intelli Vent control does not work. Doesn't light up. Water is very hot. What should I do?
Vendors around here either don't know about these things or seem to be very expensive.
Bob Pallace ***@******.***
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.
I don't understand your issue. If the Intellivent gas valve LED's don't light up the the water heater shouldn't work. So how do you have water that is very hot? Can you explain to me specifically what your issue is?
Customer: replied 1 year ago.
That's the issue. The water is hot but the lights are out. The water is too hot and I can't adjust it.i gotta leave this machine. Will be back tomorrow to see if you have any further thoughts.
Expert:  Rick replied 1 year ago.
It sounds like your gas valve is malfunctioning. If you can't adjust the temp with the arrows on the Intellivent then your only option is to replace it. However, if it is 10 years old it may not be worth the expense since the tank is at the end of it's expected life. In fact water heaters that are also used for space heating tend to have a shorter life span than those used only for DHW (domestic hot water). If you have any more questions I'll need the brand, model number and serial number of your water heater.