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No power to TSTAT Honeywell wifi tstat, I just bought anew

Customer Question
no power to TSTAT Honeywell...
no power to TSTAT Honeywell wifi tstat
JA: Thanks. Can you give me any more details about your issue?
Customer: I just bought anew tstat because I thought the old one (Radio Thermostat) went out. turns out I am not getting any V to the tstat terms. Also, no volts to the outside unit (carrier w/ heat pump).
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: HVAC
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Answered in 16 minutes by:
3/31/2016
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 16,493
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am GURU an extremely experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.

Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and personally did not receive that money. The only way I am credited is when you use the STAR/VOTE RATING SYSTEM at the top of your page. Lastly when we are done please post to me that you would like me "GURU" credited before supply the rating so there is no confusion on the tech to be credited for the question. Thank you!

ANSWER:

You likely have blown the fuse on the board in the furnace. You need to get to the furnace or air handler and remove the panels. Once off you will see the board, check the 3-5amp slot fuse on the board and replace it if blown. That will kill power to the thermostat.

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Customer reply replied 1 year ago
I will had some pictures to help... I think I have it narrowed down pretty good but I just need for someone to tell me which components to test and where they are located... im not COMPLETELY dumb so this should be an easy one for someone! I tip well $$$
IMG_20160330_032122.jpgIMG_201...jpgIMG_20160330_032328.jpgIMG_201...jpgIMG_20160330_032501.jpgIMG_201...jpgIMG_20160330_033743.jpgIMG_201...jpgIMG_20160330_034232.jpgIMG_201...jpgIMG_20160330_034317.jpgIMG_201...jpgIMG_20160330_040235.jpgIMG_201...jpgIMG_20160330_040248.jpgIMG_201...jpgIMG_20160330_040312.jpgIMG_201...jpg
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Check the 5 amp fuse on the board it is likely blown.

The only way I receive any credit at all for my time is by you selecting a STAR USING THE 5 STAR or VOTING RATING SYSTEM AT THE TOP OF YOUR PAGE before you leave for me so please make sure you are rating me not another tech. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks GURU

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Customer reply replied 1 year ago
I checked the fuse already. Also, no power to the outside unit even on the main terminal block
Customer reply replied 1 year ago
I do want to talk on the phone but I am at work for the next
12 minutes'
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

On the low voltage transformer do you have power from the C to the 230? If not you need to check the power to the unit itself. You may have blown a breaker

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Customer reply replied 1 year ago
will you be available to call me in about 1 hr ... maybe 1hr 15 minutes?
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

No I will be offline by then

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Customer reply replied 1 year ago
I have not checked there yet. Do you think it is the breaker that goes to the outside unit from the junction box
Customer reply replied 1 year ago
it would be worth your while $$$
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Yes if you have no power there you have a power issue from the source itself. That is really all it can be and should be easy to find.

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Customer reply replied 1 year ago
I know there is power at the breaker in the box with all the other breakers for the house but I have only tested it with a no contact tool
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Do you have a volt meter?

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Customer reply replied 1 year ago
but I was on my way to work
Customer reply replied 1 year ago
but I was on my way to work... I didn't have time to pull anything out of the breaker box to physically test it
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Let me send you an offer if you want me to wait.

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Customer reply replied 1 year ago
if we do not get it working tonight or at least find the definitive issue, what am I on the hook for?
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

I will be leaving shortly and I see you have not accepted the offer. If you need help in the morning I will be around.

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Customer reply replied 1 year ago
I did respond
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

If you want me to stay on until you get back you would have to Accept the Offer within the next couple minutes or I will be going offline.

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Customer reply replied 1 year ago
I'll just go home and try my luck with the next fellow. I don't want to be rushed but I am on my way home. Thank you though, really
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Ok no problem I have been working all day about 18 hours so worth my while would have to be worth something decent. Thanks though and I will be on in the morning.

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Customer reply replied 1 year ago
OK cool. The 50 isn't the issue I just don't want to rush. I may wait Until morning anyway so I'll look out for you. I can give you my number if you want
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

Just post back in the morning.

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Customer reply replied 1 year ago
OK cool
Customer reply replied 1 year ago
Thanks
HVAC Technician: HVAC Guru, HVAC TECH replied 1 year ago

No problem talk to you soon/

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HVAC Guru
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