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Hello, I see no one here has gone out on a limb and taken trouble shooting and coaching situation on.
That is because its possible to spend 3 or 4 hours, or even days, in coaching time on a diagnosis and repair and not get paid by the company... we loose our shirt that way... we only get paid if you rate our work positively. Unfortunately many of our customers neglect to rate.
Let me know if that arrangement is suitable to you or not, we can go from there or you can me to opt out.
Good luck either way,