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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22508
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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I have a / system and its not working and I 't know why? It

Customer Question

I have a white/Rogers system and its not working and I don't know why? It has a new filter.
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I came in from out of town and the house was cold and I can't get the furnace to come on.
JA: Is there anything else the HVAC Technician should be aware of?
Customer: The flame on the thermostat is flashing. I don't know if that means anything or not.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.

Hello,

In the furnace...do you see a circuit board with a light lit or blinking?

Customer: replied 1 year ago.
No. I don't see any type of circuit board
Customer: replied 1 year ago.
It looks like it has a light switch in the back.
Expert:  BillyHvac replied 1 year ago.

Thank you.

Would you have a model number of furnace or able to take a picture with door off?

Customer: replied 1 year ago.
I sent a picture.
Expert:  BillyHvac replied 1 year ago.

you will have to attach with the attach file link.

If the pic fails a model number will suffice

Customer: replied 1 year ago.
Precision heating and cooling products
Expert:  BillyHvac replied 1 year ago.

great..is the model number listed?

Customer: replied 1 year ago.
I don't see a model #
Customer: replied 1 year ago.
It is gas
Expert:  BillyHvac replied 1 year ago.

are you trying to attach pic with phone or computer?

Customer: replied 1 year ago.
I'm on my phone. I thought I texted a pic
Customer: replied 1 year ago.
I sent a photo again
Expert:  BillyHvac replied 1 year ago.

I apologize but the pic did not come through

Customer: replied 1 year ago.
I just turned it off and back on and it on. Thanks for your help.
Expert:  BillyHvac replied 1 year ago.

I am glad all worked out..have a great evening

Billy