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I have a Rheem Prestige 410-A, model no. RPQL-030JEZ 15 Seer…

Customer Question
I have a Rheem Prestige...
I have a Rheem Prestige 410-A, model no. RPQL-030JEZ 15 Seer Heat Pump, split system. I am having problems keeping the condensing unit fan running. The capacitor is good. A couple of times I have reset the board and the fan would run. I do not have a lot of experience with Rheem. I am also retired and have not kept up with the technology. This happens both in the heating and cooling mode.
Submitted: 2 years ago.Category: HVAC
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Customer reply replied 2 years ago
The fan has run intermittently
Answered in 13 minutes by:
2/23/2016
HVAC Technician: HVAC Guru, HVAC TECH replied 2 years ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,747
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

When the fan shuts down what happens does it hum or is it completely losing power?

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Customer reply replied 2 years ago
No, the fan does not hum. It does not lose power.
HVAC Technician: HVAC Guru, HVAC TECH replied 2 years ago

Ok then I would say the fan must be shutting down on the internal overload, I would say you have a bad fan.

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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Customer reply replied 2 years ago
I did not get a response in a timely manner. I needed heat. I called the HVAC Contractor that installed the unit and he came out and diagnosed the problem and repaired it. I have inclosed the receipt. Based on the honor system as you claimed, I can truthfully say that you did not aid in the repair of my unit at all. Please refund my money. Thank you. Bill ****
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