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Dear Bill, The fire on the furnace is off. I tried both

Customer Question
Dear Bill, The fire...

Dear Bill, The fire on the furnace is off. I tried both on/off buttons. It didn't helpl The furnace model is 58sta070 Is there anything else I can try?

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

The fire is off. The air blows. The heater doesn't heat.

Submitted: 2 years ago.Category: HVAC
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Answered in 19 minutes by:
2/20/2016
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,034
Experience: 40+ yrs. experience as a licensed oil & gas technician.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

Try turning the power off to the furnace wait 5 minutes then turn it back on. Tell me what happens. What on/off buttons are you referring to?

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Customer reply replied 2 years ago
I have tried that. There is still no fire. There are two on/off buttons. I switched both of them off and back on.
Customer reply replied 2 years ago
Is there anything else I can try?
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, but I need to know what the furnace does when you turn the power off then back on again. Dose the small fan on the front start up? does the main blower run?

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Customer reply replied 2 years ago
The main blower switches on an off.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You can try resetting the rollout switches (see attached picture for a typical one). They are located just outside the burner chamber. First turn the power off then push the small button between the 2 wires. If it clicks you have reset it and the burner will fire up with any luck when you turn the power back on. If it doesn't click it wasn't tripped.

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Customer reply replied 2 years ago
Is this the on/off button in front of the burner chamber?
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

It's just outside the chamber. I suppose in front of is one way to describe it. Look for a device similar to what's in the picture with 2 wires and a small button between the wires

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Customer reply replied 2 years ago
I found the device but the button doesn't move or click.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Then it wasn't tripped. Follow the wires connected to it to be sure there are no other similar device(s) in that circuit.

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Customer reply replied 2 years ago
Two similar devices. Tried both. Still no fire.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Then that's about all you can do. The next step is to call in a pro

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Customer reply replied 2 years ago
Ok. Thanks.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You're welcome

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