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Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 21369
Experience:  40+ yrs. experience as a licensed oil & gas technician.
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I changed my gas tanks today and now i cant get the rinnai

Customer Question

I changed my gas tanks today and now i cant get the rinnai to work. It fires up for a couple of seconds and then shuts off giving code 12. I have a gas fireplace on the same line and its running fine
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

Given that you changed (gas?) tanks today it sounds like you have air in the line. The water heater apparently is where the air bubble went when you turned the gas back on. You can keep cycling the heater on and eventually the air will work it's way out or you can turn the gas off to the heater, disconnect the gas line then turn the gas cock back on until you smell gas then turn it off immediately, reconnect the line, soap up the connection (to test for leaks) then start the heater back up. Of course there can be no open flames in the area. This is how we purge the air out. If you're not comfortable doing this then your only option is to keep cycling the heater on until it fires up.

Expert:  Rick replied 1 year ago.

Best to wait 5 or 10 minutes before firing it back up again if you continue to smell gas in the area after you put it back together

Expert:  Rick replied 1 year ago.

If purging the gas line doesn't work the the next step would be to check and clean the flame rod. I'd need the model number of your unit to tell you where it is.