How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask HVAC Guru Your Own Question
Category: HVAC
Satisfied Customers: 15051
Experience:  15yrs in the HVAC industry with certificates and degrees.
Type Your HVAC Question Here...
HVAC Guru is online now
A new question is answered every 9 seconds

I recently purchased a Ecobee3 thermostat to control my

Customer Question

I recently purchased a Ecobee3 thermostat to control my heating (Baseboard) and cooling (hi velocity ac). I just purchased the house so am dealing with the old wiring that was there. It has a trol a temp control board for which I am able to get power to one of the two thermostats. Even the one i do get power too sends me messages occassionaly saying it has lost power to the heating system. Where do i start
Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying. Once again use reply..not "rate".

Customer: replied 1 year ago.
I am still having the problem. Not sure if I mentioned it in additional info but the wire colors on the working thermostat do not match current on the other thermostat
Expert:  HVAC Guru replied 1 year ago.

Do you still need help with this issue?