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My name is ***** *****. the issue I'm having is with the…

Customer Question
Hi my name is...

Hi my name is ***** *****. the issue I'm having is with the honeywell thermostat pt #th6220d, when choosing the heat option the thermostat cycles no and off. but nothing comes on, em heat and a/c work fine.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

When choosing the heat option the thermostat screen turns off and on with a clicking noise but the heat never comes on. em heat and a/c work fine

Submitted: 2 years ago.Category: HVAC
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Answered in 17 minutes by:
2/2/2016
HVAC Technician: airheatman, HVAC Technician replied 2 years ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,378
Experience: Furnace, A/C and heat pump specialist.
Verified

Is this a new thermostat or did everything used to works as is?

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Customer reply replied 2 years ago
Everything as is
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Ok do you have a C wire providing voltage or are you relying on batteries? And have you replaced batteries?

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Customer reply replied 2 years ago
Ok yes it has a c wire but the batteries were dead... Replaced the batteries and heater came on but thermostat continued clicking till I turned it off.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK do you have a heat pump ?

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Customer reply replied 2 years ago
If I leave in the heat position thermostat continues to click
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK do you have a heat pump ?

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Customer reply replied 2 years ago
I believe so
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Does the outdoor unit come on when you call for heat?

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Customer reply replied 2 years ago
I apologize the heat does not come on... So no outside unit inop though I heard the attic unit come on but it was the dryer.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK remove front section of thermostat and tell me what wires are connected to what terminals.

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Customer reply replied 2 years ago
Y2-blk, w2-wht, g-grn, w-orng, c-bl, y-y, r-r
Customer reply replied 2 years ago
There is a jumper wire from r to rc
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK remove wires and connect Red green and yellow wires together and tell me if outdoor comes on and if air blowing in house is hot or cold

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Customer reply replied 2 years ago
Remove all wires or only wires specified?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Wires specified for now.

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Customer reply replied 2 years ago
Ok well sparked pretty... Rear unit not on
Customer reply replied 2 years ago
Pretty good...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Did we get heat or ac?

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Customer reply replied 2 years ago
Attic unit came on for about 20sec
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Have to step away from desk for just a bit.Be back shortly. Did you leave the wires together?

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Customer reply replied 2 years ago
just now separated
Customer reply replied 2 years ago
Think I might have blown a fuse or something cause nothing happens when I touch those wires together
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

You did not let anything touch the blue C wire did you?

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Customer reply replied 2 years ago
No not that I'm aware of
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK if fuse blew you have a short in control circuit somewhere.

Red 1s 24v power.

Connecting red to green should energize fan relay

Connecting red and yellow should energize contactor in outdoor unit.

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Customer reply replied 2 years ago
R&y connected nothing happens
Customer reply replied 2 years ago
R&g nothing
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Perhaps a wire touched c while removing .Look in air handler a small 3 amp auto type fuse.

http://i.imgur.com/kYe4Epz.png

http://i.imgur.com/90juVsc.png

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Customer reply replied 2 years ago
There is a fuse but no circuit board and has been replaced before it has a 10 amp fuse instead of a 3 amp
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

is fuse blown?

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Customer reply replied 2 years ago
No
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK do you have a meter to check between R and C at thermostat for 24 volts?

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Customer reply replied 2 years ago
Unfortunately no
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

You may have to get a meter next or call in a tech to see why we get nothing at thermostat

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Customer reply replied 2 years ago
Ok something happened because now it doesn't work even on emergency heat
Customer reply replied 2 years ago
A/c inop too
Customer reply replied 2 years ago
Any techs you recommend in the Dallas area?
Customer reply replied 2 years ago
Because now there is no heat at all
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Best bet is going to be to grab a phone book and look for local heating and ac contractors to find nearest one .I am not from the area so not familiar with local companies.

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