HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

1200-I pellet insert installed Nov. 2015,used 8 mths or

Customer Question
less,stopped dropping pellets, and 3...
1200-I pellet insert installed Nov. 2015,used 8 mths or less,stopped dropping pellets, and 3 out of 4 heat exchanger tubes have dropped down out of their "sockets".After reinstalling them,which only lasted a few minutes after startinng the fire,they dropped again, and the pellets again stopped dropping.Service tech waiting for a "special tool"that is not available locally,to repair i.e. put tubes back into position.
Why has this occurred,basically a new stove,and how does this relate to the lack of pellets dropping?What is this "special tool?"
Warranty implications?
Submitted: 2 years ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 6 hours by:
2/2/2016
HVAC Technician: Jerry, Service Technician replied 2 years ago
Jerry
Jerry, Service Technician
Category: HVAC
Satisfied Customers: 3,367
Experience: HVAC Technician. Hearth Products Specialty
Verified

Welcome! I have only seen this happen one other time, and the tool that the factory sent me was a swedging tool I think, it put notches in the tube so then could not slip up or down. This should be a warranty call for sure, there should be no charge for it, and I believe this model still has a lifetime warranty on the heat exchanger so there should not be an issue with that. When the tubes fall out, this creates a vacuum leak in the stove, so the vacuum switch turns off the pellet feed motor. It is drawing room air through the vent system, similiar to leaving the door open slightly. Hope this helps let me know if you have further questions.

Jerry former Quad dealer for 16 yrs.

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jerry Your Own Question
Jerry
Jerry
Jerry, Service Technician
Category: HVAC
Satisfied Customers: 3,367
3,367 Satisfied Customers
Experience: HVAC Technician. Hearth Products Specialty

Jerry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,634 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I have a Quadrafire 1200 Classic Bay pellet stove insert.
I have a Quadrafire 1200 Classic Bay pellet stove insert. Last year we haveing to hit the reset button multiple times to feed pellets. After cleaning, there was no pellet feed. We used canned air on t… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Question regarding a Quadrafire Classic Bay 1200 pellet
Customer: question regarding a Quadrafire Classic Bay 1200 pellet stove ***** ***** here is what is happening. The thermostat calls for heat and the unit kicks on. The pellets start feeding and the fa… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I have a Castile insert. I get no pellets on the initial
I have a Castile insert. I get no pellets on the initial call. The stove has been cleaned, I have bypassed the snap disc2, bypassed the vacuum switch, cleaned the vacuum hose & ports, removed the auge… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Own a drolet eco-45. Stove turns on but then shuts off without
Own a drolet eco-45. Stove turns on but then shuts off without igniting and "p" appears on the control board. Tried to reset several times. What to do next?… read more
Jason Whatley
Jason Whatley
60 satisfied customers
We have an Armstrong Air Ultra V Advantage 93 furnace in our
We have an Armstrong Air Ultra V Advantage 93 furnace in our twinhome which was built in late 2003 and we moved in in Jan. 2004. We have the furnace and AC checked every fall & spring. During the wint… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
. I have a quadrafire cb 1200 insert about 7 years old. No
Hi. I have a quadrafire cb 1200 insert about 7 years old. No problems until 2 weeks ago. I shut the unit down to clean it, and now it won't restart. The unit is 100 percent clean. Fan blades, blower c… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My breckwell pellet stove only throws hot air three feet from
My breckwell pellet stove only throws hot air three feet from the stove a 400 square foot room.… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
have an astroflamm integra pellet stove. turned it on yesterday
have an astroflamm integra pellet stove. turned it on yesterday and it ran fine with auger/blower etc working. today, the auger light is out and not spinning. it is not jammed and the motor bench test… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
Lennox pellet stove that when started up will pellets
Lennox pellet stove that when started up will spit pellets out and then stop. Stove will automatically shut itself off when pellets are burnt out. If reboot, then pellets come out then stop again. Loc… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
Hi, I have a Quadra fire classic bay 1200. Its 3 yrs old and
Hi, I have a Quadra fire classic bay 1200. Its 3 yrs old and has now stopped feeding pellets into the pot. Ive pulled out the auger and did a cleaning just in case there was a jam. Ive bypassed the va… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Heatilator CAB50. Stove worked great all last winter. Two recent
Heatilator CAB50. Stove worked great all last winter. Two recent times the stove started per set thermostat, pellets begin to feed pellets ignite and continue to feed, as soon as the room fan kicks on… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
Englander model 25PD sometimes shuts off by itself
Englander model# 25 PD Serial # WHI 020967 Unit will shut off, sometimes just momentarily and restart by itself. Sometimes just shut down and have to hit on button to restart. With the pellet feed set… read more
V12Tech
V12Tech
252 satisfied customers
Have a Magnum T40 and the auger won't push pellets up and
Have a Magnum T40 and the auger won't push pellets up and all the runs is the blower. Any ideas?… read more
V12Tech
V12Tech
252 satisfied customers
I have a Austroflame firplace insert pellet stove. I recently
I have a Austroflame firplace insert pellet stove. I recently been having problems starting the stove. It does not have an igniter. It is about 10 yeasr old. When starting it seems to put out too many… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I HAVE QUADRA FIRE 1200 IT WONT FEED PELLETS SOMETIMES IT
I HAVE QUADRA FIRE 1200 IT WON'T FEED PELLETS SOMETIMES IT WILL START THEN STOP. BUT YOU CAN ALL WAYS HEAR THE MOTOR.… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I have a Mt Vernon pellet stove insert. It keeps going into
I have a Mt Vernon pellet stove insert. It keeps going into autoclean . The firepot opens then doesn't close. I check it then it will close and start. Sometimes it just says autoclean and I don't see … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
I keep getting out of this window when I try to pat through
I keep getting out of this window when I try to pat through paypal I will pay by credit card to avoid this problem I got missed ignition… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
We have an older (1992) Austroflamm Integra FS pellet stove
We have an older (1992) Austroflamm Integra FS pellet stove that came with the house and is in its first winter's use. We are very pleased with the stove with the exception of one recurring problem wi… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x