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The thermostat screen does not light up or display any

Customer Question
***** *****. The...

***** *****. The thermostat screen does not light up or display any information... I have to pull the front off the wall to turn off the heat pump.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

The heat pump is a Northern Heat Pump, the X terra series. Yesterday, the screen went blank... we changed the batteries, but that didn't change anything... the heater coil circuit breaker had tripped off... I turned off the pump, opened the panel and pressed the reset button... closed up the panels, flipped the breakers on and the thermostat came on. I pressed the "house" on the display and the heat came on.

Submitted: 2 years ago.Category: HVAC
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Customer reply replied 2 years ago
I would like to decline any offer to have a free weekly or monthly service. How do I return to the screen where a technician can assist me?
Answered in 29 minutes by:
1/26/2016
HVAC Technician: gotoman for ac, HVAC Technician replied 2 years ago
gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 5,357
Experience: 51 years of experience install design and repair of all makes and models of AC
Verified

Russ here. What is model of thermostat.

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