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, sure I have a payne model pg8jaa/maa furnace. the…

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Contractor's Assistant: Thanks. Can you give me any more details about your issue?

Sure I have a payne model pg8jaa/maa furnace. the thermostat has new batteries and the air conditioner unit works but the furnace is not fired up and is not blowing heat.

Submitted: 2 years ago.Category: HVAC
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Answered in 2 minutes by:
1/25/2016
HVAC Technician: airheatman, HVAC Technician replied 2 years ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,346
Experience: Furnace, A/C and heat pump specialist.
Verified

Can you provide model on furnace and tell me if your outdoor is an air conditioner or a heat pump? And how you have thermostat wired.

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Customer reply replied 2 years ago
Payne model pga8jaa/maa not fired up
Customer reply replied 2 years ago
replaced batteries in thermostat
Customer reply replied 2 years ago
air condition working but furnace is not firing up
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
outdoor is air conditioner unit
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

The website does offer phone call service for an additional fee of 18.00.If you select the additional service offer, you may get a different technician.Accepting the offer automatically charges you for the question as well as the additional 18.00 phone call fee. We can work here until finished at no additional fee.If you do want a phone call and don't mind the extra fees let me know ,otherwise we will continue here.

Lets do this,go to furnace and look on control board and see if we have a light flashing on control board

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Customer reply replied 2 years ago
let's continue here my wife is freezing....
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Lets do this,go to furnace and look on control board and see if we have a light flashing on control board

If blinking tell me pattern of blinking

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Customer reply replied 2 years ago
i am going to the furnace
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

That will tell us where to start

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Customer reply replied 2 years ago
i am at the furnace. let me check for you...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

If furnace has a peephole, look inside.If not remove bottom panel and hold door switch in

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Customer reply replied 2 years ago
i have removed the panel
Customer reply replied 2 years ago
i see no lights
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

With thermostat calling for heat, hold door switch in so we have power to furnace. (Power goes off when removing bottom panel)

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Customer reply replied 2 years ago
i have the thermostat really low now. I will need to raise the temp to call for heat...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Raise high so it stays calling for heat

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Customer reply replied 2 years ago
i now have the thermostat set to 85 calling for heat with the door panel off
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Push in door switch

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Customer reply replied 2 years ago
I don't see that switch...i am looking ...
Customer reply replied 2 years ago
where is the switch located? what color?
Customer reply replied 2 years ago
that's an awesome diagram, but I don't see that switch. my view is totally different. can I put the panel back and see if it pushes the switch in?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Do you have a peephole to see board with panel on?Also if you have a picture might help me.Are you looing at control board?If not remove other panel

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Customer reply replied 2 years ago
i just snapped a picture...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

If you have a paper clip icon on your page you can attach using that link.Or

You can upload the pictures using the tiny pic site .

Here is a link to the site.

http://tinypic.com/

Click on Browse , select the file from your folder.then click UPLOAD NOW.

They will give you a quote to enter in the box to verify you are a human.Enter the quote and click UPLOAD NOW

You will see your picture on right side of screen.

Then copy the link URL for email & IM

Paste that link here on the site.

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Customer reply replied 2 years ago
ok... that's taking some time...do you have an email address or text number i can send to...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

We can only communicate here on site

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Customer reply replied 2 years ago
np give me a minute....
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Standing by

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Customer reply replied 2 years ago
almost there...
Customer reply replied 2 years ago
still working on it...
Customer reply replied 2 years ago
r u there? i see an upload tab but now browse tab...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I am here

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Customer reply replied 2 years ago
http://tinypic.com/r/2znnzb7/9 here you go....whew!
Customer reply replied 2 years ago
did you get it?
Customer reply replied 2 years ago
hello...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Got pic but we ned to be in bottom section of furnace

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Customer reply replied 2 years ago
i see ... oh my ...this will be quick...must remove a few screws....
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Standing by.

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Customer reply replied 2 years ago
the furnace just started making a humming noise....and nothing else...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Let me know when you get to board on blower housing where light is

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Customer reply replied 2 years ago
ok we are getting somewhere.... i remove the panel cover and the switch is off and the humming stopped. where shall i go from here?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Do you see light on board?

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HVAC Technician: airheatman, HVAC Technician replied 2 years ago

And do you see the door switch?

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Customer reply replied 2 years ago
affirmative.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Push and hold switch and tell me what happens and what light does

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Customer reply replied 2 years ago
red light blinks and blowing lots of air...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

count number of short blinks and number of long blinks

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Customer reply replied 2 years ago
do you mean to count the short and long blinks before it starts to blow air or until when?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

As soon as blinking starts

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Customer reply replied 2 years ago
seems like on short one long and one short...
Customer reply replied 2 years ago
one short one long and one short....
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Does the small vent motor come on and will it spin by hand if not?

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Customer reply replied 2 years ago
is that the fan in the first image i sent to you?
Customer reply replied 2 years ago
if so it does not come on, and i can only spend it by hand clockwise not counter.
Customer reply replied 2 years ago
hello..
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I have to leave for the evening so I will open to other experts so you do not have to wait.

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Customer reply replied 2 years ago
tell me about the motor....
Customer reply replied 2 years ago
hello....
Customer reply replied 2 years ago
hello
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Sorry getting ready to leave for the day. Before I go try one more thing. Take a wire or jumper or pair of needle nose pliers and connect the R and W wire on control board where thermostat wires connect and with door switch held in see if furnace will light.http://i.imgur.com/JprQdYv.png

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Customer reply replied 2 years ago
where do the thermostat wires connect on the control panel?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Terminals marked R W G Y C

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Customer reply replied 2 years ago
i am with you. give me a minute to get to the furnace in the basement...thanks
Customer reply replied 2 years ago
r u there?
Customer reply replied 2 years ago
please help
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I am here

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HVAC Technician: airheatman, HVAC Technician replied 2 years ago

You should see the thermostat wires connecting to the board in bottom of unit

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Customer reply replied 2 years ago
ok ...do i unscrew the screws and then pull and connect them together?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

NO we want to jump the actual terminals on the board.http://i.imgur.com/JprQdYv.png

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Customer reply replied 2 years ago
i have needle noise pliers.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK push door switch in and jump R and W with needle nose to see if heater will come on

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Customer reply replied 2 years ago
do put the pliers on the connections before pushing the door switch in or after?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Doesn't matter as long as both are done

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Customer reply replied 2 years ago
ok. i placed the needle nose on the R and W and held the switch in for at least 30 seconds and the furnace does the same as before... just appears to be blowing air and the red light blinking.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

What is blink pattern now?

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HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

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Customer reply replied 2 years ago
i will check but my connections are labeled G C W Y R not R W Y G C
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

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Customer reply replied 2 years ago
seems like one long and two short blinks
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

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HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

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Customer reply replied 2 years ago
i did it for 90 and 1 min and 54 secs. the last time the light held solid and the blowing stopped and the furnace was just humming until i release the switch and removed the plier.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK if just humming. we may have a bad inducer vent motor. Lets concentrate on that.

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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
what does that entail?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Do you see that little rubber hose between vent motor and the pressure switch (pressure switch has the yellow and orange wires)

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Customer reply replied 2 years ago
taking a look for that....
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Tape or hold door switch in to keep power to furnace .Turn thermostat to call for heat.Remove the rubber hose from inducer. Leave attached to pressure switch. then suck on end of hose and see if pressure switch clicks and closes and if furnace will ignite.

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Customer reply replied 2 years ago
i am going to turn the thermostat to call for heat and get tape... be right back...
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

OK

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Customer reply replied 2 years ago
how long should it take to ignite?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

No more than about 30 seconds

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Customer reply replied 2 years ago
ok... will try now...be right..
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Standing by

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Customer reply replied 2 years ago
dang....hope i didn't inhale something i shouldn't have. ... i heard the pressure switch click with the suction ...furnace just hums
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I think we have an issue with that inducer motor.Do you have a multi meter for checking voltage?

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Customer reply replied 2 years ago
i don't know what that is.. this is my first time in a furnace
Customer reply replied 2 years ago
sorry..oh..no i don't..
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

I think probably going to be best to get a tech there to troubleshoot as some of the necessary test are going to require the meter and being familiar with what to do.It would be awfully easy to cause harm to yourself to damage to equipment or even home if not familiar with working on the furnace .

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Customer reply replied 2 years ago
thanks for that advice. but...does it appear to be the inducer motor though or not necessarily.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

That is what it sounds like.The inducer has to start before anything else.But I hate to condemn it since board is not giving us an error code of pressure switch it could be board.

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Customer reply replied 2 years ago
ok so if it is the board is that more serious than inducer motor?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Probably about same price but hate to tell you which one to change without troubleshooting with a meter

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Customer reply replied 2 years ago
if it is the board, is that more serious than the inducer motor?
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

Board will probably actually cost a little less than inducer to replace.

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Customer reply replied 2 years ago
ok..i am impressed with your service...thanks for the help...scheduled a tech to take a look.
HVAC Technician: airheatman, HVAC Technician replied 2 years ago

If you have further questions, please let me know.

Thanks for letting me work with you.If my answer has been polite, professional,and thorough, please click one of the ratings now. If you still need help let me know!.Expert is not paid for assisting you until you rate answer.Feel free to follow up for 30 days at no additional cost. Bonus always appreciated if you feel justified.

Leaving a poor service rating will not automatically refund your money,but reflects poorly on your expert. You have to request a refund if not satisfied with the information provided being accurate.

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