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airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8373
Experience:  Furnace, A/C and heat pump specialist.
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I'm having a terrible time keeping my heat pump free of snow

Customer Question

Customer: Hi, my name is Lilah. I'm having a terrible time keeping my heat pump free of snow - it's too hard to get to it to uncover it at the moment (the snow is waist high). Wondering if I should just turn it very low so it doesn't strain to run ???
JA: Thanks. Can you give me any more details about your issue?
Customer: We're in a blizzard. I've been out to dig around it once and it's now completely covered again and I can't get through the waist deep snow to clear it argh.
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: HVAC
Expert:  airheatman replied 1 year ago.

Lilah if you have backup heat strips. the best thing you can do until this snow resides is turn thermostat to Emergency heat and rely on backup strips to prevent damage to heat pump.

Customer: replied 1 year ago.
Thank you. But I don't see an emergency heat setting on the thermostat. Or do you mean, just turn it way down? Thanks!!
Expert:  airheatman replied 1 year ago.

What thermostat do you have?

Customer: replied 1 year ago.
It's a Carrier.
Customer: replied 1 year ago.
Oh, duh, that's e-heat, right?
Expert:  airheatman replied 1 year ago.

That is correct.

Customer: replied 1 year ago.
Okay, thank you. Any particular temp I should use for that? I have it pretty low -- around 58 now.
Expert:  airheatman replied 1 year ago.

Turn to E heat and lets make sure we get warm air at registers and outdoor is not on

. Set to about 68

Customer: replied 1 year ago.
Yep, warm. I'm sorry, do you mean make sure heat pump outside isn't on? I can't see it. :(
Customer: replied 1 year ago.
Okay, 68, got it.
Customer: replied 1 year ago.
Since it's at 58 now, I'll creep it up slowly. I'm fine at 58, by the way, but can use 68 if better for the pump.
Expert:  airheatman replied 1 year ago.

ON E Heat pump should not come on so you can set as you desire .

Customer: replied 1 year ago.
Okay, thank you for your help! Stay warm in you're out East in this.
Expert:  airheatman replied 1 year ago.

If you have further questions, please let me know.

Thanks for letting me work with you.If my answer has been polite, professional,and thorough, please click one of the ratings now. If you still need help let me know!.Expert is not paid for assisting you until you rate answer.Feel free to follow up for 30 days at no additional cost. Bonus always appreciated if you feel justified.