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First the burners was shutting off and on and not reaching…

Customer Question
First the burners was...

First the burners was shutting off and on and not reaching the desired temperature and the heat was not rising to the upper floors. We changed the pump and the relay and the heat came on now for more than 10 minutes and then shut down again.After cleaning burners they do not light. The pilot light is on and

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

We have a Dunkirk 20 year old system and suddenly we were not getting heat to all the floors. The pump was change and the Relay. Once this was installed then the heat came on longer but shut down again. Looking at videos indicated a heating rod may need cleaning. However, this system does not appear to have one. Thereafter, we took the burners apart to clean and re-installed. Now the pilot light comes one and now the burners don't even light....Please help.

Contractor's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to HVAC Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

OK no problem my husband is trying....needs help

Submitted: 2 years ago.Category: HVAC
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 hours by:
1/22/2016
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,846
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Sorry for the delay I just saw your question when I logged in this morning. What is the model number of your boiler? does it have a standing pilot (lit all the time) or does it have electronic ignition?

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Customer reply replied 2 years ago
PVW 150
Customer reply replied 2 years ago
Try to find manual on-line but lucked out.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Give me a few to see what I can find for specs

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Customer reply replied 2 years ago
Has a standing pilot lit all the time.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, I struck out finding specs for this model. Can you give me pics of the boiler showing the controls, vent connection and an overall shot? you can post pics here by clicking on ADD FILES next to the SEND button

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Customer reply replied 2 years ago
I am trying
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

No rush, I'm here til ~ 7pm more or less (not including breaks)

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Customer reply replied 2 years ago
The file is too large to add. Can I forward on an e-mail
Customer reply replied 2 years ago
Pictures only
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You can get it to me via customer service
http://ww2.justanswer.com/contact-us

It usually takes at least several hours for them to get to it. Have you tried posting the pics one at a time here.

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Customer reply replied 2 years ago
not working.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, try customer service but it will take a while. You can email them directly to me but there is an additional charge for that.

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Customer reply replied 2 years ago
File too large, we will call the plubmer
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Ok, but for another $10 you could email them to me. I suspect that would be a lot cheaper than a plumber.

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Customer reply replied 2 years ago
That's ok...its takes awhile like you said.....however, a friend whose a plumber is coming.
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Let me know if you need more help.

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HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

Actually the direct email has no wait.

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Customer reply replied 2 years ago
Whats the direct e-mail
HVAC Technician: Rick, HVAC Supervisor replied 2 years ago

You can email the pics directly to me without going through customer service but there is an additional $10 fee

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