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Good afternoon, I am Kevin, one of the tech's here on Ja.
You have a HZ311 panel, but no zones are calling for heat?
If your fan switch is set to on in then the thermostats are telling the fan to turn on. What is your temperature in the home and what is your setpoint?
I think we need to look at the furnace......... what do you have for a furnace?
is the furnace running?
your temperatures are very close to "night set back" common settings. Please verify on each thermostat, proper time and temperature. If possible, place all stats in a "hold" status for 68 degrees or what ever you feel comfortable at..
even if power is lost and stat loss of power, it may reset time. Proper time is critical, it may think it's very early in the morning, instead of afternoon.
ok, try increasing temperature for one thermostat, and let's put all thermostats "fan switch" in the "auto" position.
have you set the fan switch to auto?
ok, you are going to remove the cover for the zone panel. find a small piece of wire to be able to connect one terminal to another. I will intsruct you the terminal connections.
the hz311 is your zone panel. it distributes power to open and close zone dampers installed.
well, the heat on, might just be the status of the thermostat. but in order to determine wether it is a panel or furnace problem, you need to have a small piece of wire. there might even be a piece of wire not used on the zone panel. It may be wrapped around other wires. if it is not connected, then lets try to use this. you will have to cut and make sure you have good connection at each end.
don't give up yet.
it may be something very simple.
go down to the furnace. the furnace will tell us if it's calling for heat.
see if you can find the model # ***** the furnace.
probably being the upper door where the burners are.
hang in there. it's gotta be here now.... because I can't imagine a total fault of the zone panel.
might just be a tripped limit switch.
upright? you have duct work on the top and ductwork entering on the bottom or side?
upright is the question.... I need the answer to tell you where to find the panel to remove.
take a picture mike if you can and post it using the paper clip icon .......... that will move us along quick.
ok. there may be two panels one to the top and one at the bottom.
, and yes, the add files link will work.
my goal is to get you heat for the night ok? you may need help tomorrow, depending on what we find, but I really want you to have some heat tonight!
I'm in CT, I would like to say I would be there in 1 hour, but I'm sure your just a little further than that.
ok Mike, no problem. I'm here to help.
I am suspecting that your furnace is not working. It may have a code to tell us the issue. so we will need to follow through with that that diagnosis. it should not take long .
ok, got the Hz311 ..........let's look at the furnace.
let's get to the furnace...... asap.
ok good on the pics. that lower panel will have the circuit board, that may tell us the secret. when you take off the lower panel, it should have a circuit board, the door it self may activate a switch that if the door is removed, will shut off the furnace. You will have to push this switch in by hand to get the code on the board. Try it a couple of times, so you get the same code every time, by pressing the door switch in and letting it out with time in between.
no, that looks like the gas valve section. I'm looking for where the circuit board is, there would be low voltage wiring connecting from the zone panel to the circuit board of the furnace.
most likely the panel below where you took that picture.
yes, I' m not seeing any circuit board, so it must be below the two circular window panels.
keep in mind, you told me you were going to get someone else out tomorrow.
Our goal is to get your heat working tonight!.
ok. so do you want to continue or are you calling the heating company?
it depends on how it is set up. I'm assuming based on your symptoms that your furnace is not running. it maybe be a simple reset or it may be something more serious. I am in CT, so I am in the same time zone. where are you located?
the fans have nothing to do with the system. either they are "time delayed" after a heat call or as your previous statements that you have placed them in "auto" mode.
your problem is with the furnace. most likely a safety control has tripped.
I'm trying to help you with this, but it does require some hands on. If your not capable of this, then I would suggest to call a local dealer.
yes, turning it off and on will reset, but not necessarily solve the problem. you will need to see the codes on the board help you diagnose the issue.
we need to find out the code first ok?
I told you , on the control board. lower panel.
sorry it didn't work out , but I told you early, and you told me based on your "on site" what was going on. if you want to continue, I'm here, but ,I don't want to be degraded to not responding. this is an Answer website. this is not a simple answer. I'm trying to help you out..