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airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8172
Experience:  Furnace, A/C and heat pump specialist.
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Purchased a Honeywell wifi thermostat. We live in AZ and the

Customer Question

Purchased a Honeywell wifi thermostat. We live in AZ and the air conditioning worked beautifully all summer. Now, it's winter and the heat will not come on. The display says that heat is "on" but it's not. What could be wrong?
Submitted: 1 year ago.
Category: HVAC
Expert:  airheatman replied 1 year ago.

Most likely in wiring or setup menu. Can you tell me model on thermostat .We can check some settings.

Also let me know the following:

Model on outdoor unit,what wires you have connected to what terminals on thermostat.

Customer: replied 1 year ago.
Hi. Thanks for your answer. I know it's not the setup, because I quadruple checked that. My husband has decided he hates the thermostat. So he's replacing it. Thank you.
Expert:  airheatman replied 1 year ago.

I understand, this is most likely a simple fix if he changes his mind.

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