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Hello, there are many variables potentially here..
What zone panel is used?
Are you wired with the BRD?
Is the equipment as well as panel also communicating devices?
As soon as power is applied it begins searching for equipment..some zone panels need to be manually set.
And before we begin, especially with this unit, have you contacted the hvac contractor?
Have you installed the latest Firmware update? It has solved every issue i have seen with these. Please let me know.