Customer: Hi, I'm ***** *****, we have an old carrier
thermostat, no model # ***** it, screen just went blank. Checked fuses, everything is good, there are 50v batteries in the back
JA: Thanks. Can you give me any more details about your issue?
Customer: Heat is not running because of the thermostat not being on, everything inside the thermostat looks good, not sure if the batteries can/need to be replaced
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to HVAC Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Sure, that's fine
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.