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It's making a noise before you light the furnace?
That doesn't sound good. Where did you turn it on? The manual shut off?
So if you turn this shut off on and it makes a whistling noise that's not good. Leave it shut off until you can send me a pic so I can see what you have
Ok, send new pics when you get home.
Billing questions should be directed to customer service. You can reach them athttp://ww2.justanswer.com/contact-us
I can still help with your issue if can post some pics of your furnace but I can't help you if you get a refund.