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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Before going on vacation my boyfriend turned off the gas to

Customer Question

Before going on vacation my boyfriend turned off the gas to the furnace. When I turned the gas back on, it is making a whistling noise. Is that normal and can I go ahead and light the furnace? Thanks!
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.

It's making a noise before you light the furnace?

Customer: replied 1 year ago.
before I light the furnace . When I turn on the gas, the line whistles.
Expert:  Rick replied 1 year ago.

That doesn't sound good. Where did you turn it on? The manual shut off?

Customer: replied 1 year ago.
there is a shut off right before it goes into the furnace.
Expert:  Rick replied 1 year ago.

So if you turn this shut off on and it makes a whistling noise that's not good. Leave it shut off until you can send me a pic so I can see what you have

Customer: replied 1 year ago.
Here is the shut off
Expert:  Rick replied 1 year ago.

Ok, send new pics when you get home.

Customer: replied 1 year ago.
Why have I been charged so much money? $28 $23 and $3. I thought I was only charged if I was satisfied. I am NOT satisfied and want a refund.
Expert:  Rick replied 1 year ago.

Billing questions should be directed to customer service. You can reach them at

I can still help with your issue if can post some pics of your furnace but I can't help you if you get a refund.