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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My furnace will not turn on the burners replaced

Customer Question

My furnace will not turn on the burners replaced thermocouple replaced batteries on the thermostat pilot light is on safety cover is on to depress switch burners will not turn on. Help!
Submitted: 1 year ago.
Category: HVAC
Expert:  airheatman replied 1 year ago.

Can you give me complete model on furnace(

It will be on a label on inside furnace panel just above burners.Remove panel to burner compartment and look inside. The model number will help me give accurate assistance for your specific unit.

Below is a link showing where to find label with model number:

and let me know if you have a volt meter for troubleshooting?

The XE 60 is just a series containing several models

Customer: replied 1 year ago.
Model is 36c53 type 237 this is the gas valve no other model no where gas burners are.
Expert:  airheatman replied 1 year ago.

Sorry I got called away. Lets do this. Find the wires coming from thermostat and twist or jump the R and W wires together and see if burners will light.That will let us know if issue is in furnace or thermostat.