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My Carrier thermostat has a blank screen
, this

Customer Question
Customer: hi my Carrier thermostat...
Customer: hi my Carrier thermostat has a blank screen
JA: Thanks. Can you give me any more details about your issue?
Customer: this thermostat controlling pad is located in the living room. before I found this problem, I adjusted temperature in that pad, and the thermostat controlling pad in my bedroom works as usual there is no backlihghting can't see anything from the screen
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Submitted: 1 year ago.Category: HVAC
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Customer reply replied 1 year ago
My Carrier thermostat is called "Edge" thermostat, total 2 in house, another one works as usual
Customer reply replied 1 year ago
I checked breaker, no problem, the heating system under another "Edge" thermostat's control is also fine
Answered in 4 hours by:
12/19/2015
HVAC Technician: Kcrand36, HVAC Mechanic replied 1 year ago
Kcrand36
Kcrand36, HVAC Mechanic
Category: HVAC
Satisfied Customers: 77
Experience: Owner at Advantage Repair
Verified

Good morning. I am Kevin.

There are a couple of things to check. Do you know if your thermostats are battery powered or are they powered by the unit?

If they are battery powered, then you need to check or change the batteries and see if this resolves the problem. If they are unit powered (24v from blower unit, or furnace) then you need to make sure the switch to that blower unit or furnace is turned on. Check also the breaker for that blower or furnace ( I believe you have already said you checked, but I would recheck) After that we would need to test for voltage at the thermostat.

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Customer reply replied 1 year ago
Hi,
I think it's unit powered, but I don't know how to make sure the blower unit or furnace is turned on. Seems like the heat pump which related to this thermostat stops working. (I can't hear any sound from the machine)
I checked the breaker again, it fine (I think blower or furnace is related to the "Heat pump" and "Fan Coil")
HVAC Technician: Kcrand36, HVAC Mechanic replied 1 year ago

if it is a heat pump, it is related to "fan coil". Fan coil is or should be on separate circuit on your circuit breaker panel. Most likely a 2 pole breaker, because it may include electric heat "backup". There may also be a service switch associated with the "fan coil" unit, it is located usually within 6 feet of the unit. may look like a light switch. there may also be breakers directly on the fan coil unit (1), that may be shut off. Turn off then back on. This will make sure that you reset it if it is tripped. If the breaker clicks back to a "center" position or off, it means you have a more serious problem.

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Customer reply replied 1 year ago
Hi,
I did again check the "fan coil" and turn it on and off, still no use
For the switch you said, I found two boxes within 6 feet of the unit (see attachment photos), but they look like a kind of fuse. (I tried to pull them out and insert later, still nothing happens)
216373523710316065.jpg2163735...jpg835428840699454654.jpg8354288...jpg418190149029716175.jpg4181901...jpg712971593724767166.jpg7129715...jpg885650634120927707.jpg8856506...jpg524921841443919773.jpg5249218...jpg
HVAC Technician: Kcrand36, HVAC Mechanic replied 1 year ago

Good morning. I just see the picture of the circuit breaker legend. Should be circuits 32-34, 16-18. I think I would also check 2-4 down the bottom left, this is labeled duct heaters. If you cannot find anything off, I would suspect a bad transformer or possible blown fuse on the inside of the "fan coil" unit. If you do open the panel on the fan coil unit, make sure you treat it as a "live circuit" unless you turn off breaker or service switch. Even though your thermostat does not have power, we can assume that the unit does and something else is dropping the power to the transformer.

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