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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22541
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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Gas fireplace will not turn on. Please provide assistance.

Customer Question

Gas fireplace will not turn on. Please provide assistance.
Lennox model - Lennox Hearth Products MPDT-3328CNM-B
The pilot is on, it worked last season, nothing has been done to it since. Replaced remote batteries on the unit as well as on the remote control. Wall switch checks out.
Submitted: 1 year ago.
Category: HVAC
Expert:  BillyHvac replied 1 year ago.

hello,

when you say wall switch checks out...did you bypass it?

Customer: replied 1 year ago.
with the remote control. We also made sure there was no tripped fuses or tripped GFI.
Expert:  BillyHvac replied 1 year ago.

does the unit turn on manually just not with the remote?

Customer: replied 1 year ago.
No the unit does not turn on.
Customer: replied 1 year ago.
No the unit does not turn on. T
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

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